Shipping Policy

Last updated: 15-06-2025

At OrthoAlign, we’re committed to delivering your order safely and efficiently to your door, wherever you are. Below you’ll find all relevant shipping information.

Shipping Destinations

We currently ship to the following countries:

United States
Canada
United Kingdom
Australia
New Zealand
Handling Time

Orders are Handled within 1 Weekday (Monday to Friday).
Transit Time

Once shipped, transit times are:

Country    Transit Time
United States    7–14 business days
Canada    7–14 business days
United Kingdom    7–14 business days
Australia    7–14 business days
New Zealand    7–14 business days

Note: Transit time includes shipping only. Processing time and Handling time is additional. Weekends and public holidays are not considered week days.

Shipping Costs

We offer free standard shipping on all orders. No minimum purchase required.

Shipping Carriers

We work with trusted carriers to ensure reliable delivery, including:

USPS
UPS
DHL
Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can track your shipment via our Track Your Order page.

Undeliverable Packages & Address Issues

Please ensure your address is complete and accurate at checkout.
Orders returned due to incorrect address or unclaimed delivery can be reshipped for a flat handling fee.
We are not responsible for delays or failed deliveries caused by incorrect address information.
Order Changes & Cancellations

Orders can be changed or canceled within 2 hours of placing them.
After this period, the order may already be processing and changes are no longer guaranteed.
To request a change, please contact us as soon as possible at support@orthoalign.com
Lost or Damaged Shipments

If your order is lost or arrives damaged, we will replace it at no additional cost the first time. Please report any delivery issues within 5 days of the expected delivery date by emailing us at support@orthoalign.com

Need Help?

For all shipping-related questions, feel free to reach out to our customer service team:

OrthoAlign

E-Mail: support@orthoalign.com

Customer service: Monday to Friday between 8:30 am to 5:30pm.